Knowledge Base
Create help articles for customer self-service and AI context.
Creating Articles
- Go to Articles
- Click New Article
- Write content in Markdown
- Organize into groups
- Publish when ready
Article Groups
Organize articles into categories:
- Getting Started
- Billing & Payments
- Technical Support
Multi-Language
Support multiple languages:
- Select article
- Choose language from dropdown
- Add translation
Publishing
- Draft - Not visible to customers
- Published - Visible in help center
- Show in Helpdesk - Toggle visibility