Inbox & Conversations
The Inbox is your central hub for managing customer conversations.
Conversation Filters
- Mine - Assigned to you
- Open - Active conversations
- All - Everything
- Snoozed - Paused until later
- Closed - Resolved
Sending Messages
- Text - Press Enter to send
- Files - Attach images, PDFs, docs (up to 10MB)
- Macros - Insert predefined responses
- Articles - Link to help articles
Snoozing
Temporarily hide conversations:
- Click the clock icon
- Choose: 1h, 4h, Tomorrow 9am, Tomorrow 2pm, Next week
- Conversation reappears automatically
Assigning
Route to team members:
- Open conversation
- Click assignment dropdown
- Select team member or team