Customer Satisfaction
Measure customer satisfaction after conversations.
Rating Scale
| Rating | Emoji |
| --- | --- |
| 1 | 😠 Very Bad |
| 2 | 😕 Bad |
| 3 | 😐 Okay |
| 4 | 🙂 Good |
| 5 | 😄 Excellent |
Viewing Stats
Go to Settings > CSAT to see overall score and agent performance.