AI Suggestions

AI Suggestions

Hal uses AI to suggest responses based on your knowledge base and conversation context.

How It Works

1. Visitor sends a message
2. AI analyzes the message and your knowledge base
3. A suggested response appears above the composer
4. Accept, edit, or reject the suggestion

Accepting Suggestions

• Accept - Click the checkmark to use as-is
• Edit - Click the pencil to modify before sending
• Reject - Click X to dismiss

Improving Suggestions

Better knowledge base = better suggestions:

1. Add website content - Scan your website in Settings > Knowledge Base
2. Import documents - Upload FAQs, policies, product info
3. Write help articles - Detailed articles improve context